From Fast and Smooth Onboarding to Increased Customs Control and Efficiency

Moguntia currently uses CAS to manage imports into the UK, handling customs declarations with the UK customs authorities and GVMS. This UK import flow represents their first in-house customs operation, with plans to expand to Germany, and eventually Austria as CAS’ country coverage grows.

Moguntia’s teams have always processed transactions with brokers, which has allowed them to develop a strong understanding of customs requirements over time. In addition to the knowledge they have gained, the team is eager to learn and deep-dive into any potential errors that arise. This dedication has contributed significantly to a swift and smooth onboarding process for Moguntia.

“Moguntia probably had the smoothest go-live we have ever had. They have a great team to work with and put a lot of effort in making it happen”, said Lorna Pratt, Project Manager at Customs4trade.

Moguntia went live with UK imports within just two months of the kick-off meeting, proving that bringing customs processes in-house doesn’t have to be overly complex or time-consuming. “The efficient onboarding process is a big positive. We could reach out with any questions at any time. The training and support provided by the C4T team were excellent, enabling us to thoroughly understand the CAS functionality and the processes behind it. The software turned out to be far easier to use than we initially expected. Our commitment, together with the dedication of the C4T team, made this project highly successful, completing it much faster than I ever anticipated,” said Chris Darby, Group Logistics General Manager at Moguntia.

“Working with the Moguntia team was a fantastic experience. They were deeply involved in the project, dedicating significant effort to providing all necessary information, thoroughly testing their shipments in CAS, and eagerly taking ownership after going live. It truly felt like one team working towards a shared goal, and I loved every moment”, said Maria Balosu, Implementation Manager at Customs4trade.

Insourcing customs operations has also significantly transformed Moguntia’s day-to-day processes. Now, responses after submitting a declaration or GVMS are instant, whereas previously, waiting for a broker’s response would take two to three hours. “Reducing response times from hours to mere minutes makes a huge difference for us. Additionally, our team can resolve any potential errors immediately, preventing the delays that used to be a regular occurrence,” said Chris Darby, Group Logistics General Manager at Moguntia.

The manual input required by Moguntia’s team has significantly decreased, with only a few data fields now needed in the upload file. As a result of this, Moguntia has gained greater control and faster processing of declarations. Additionally, the company has seen a substantial reduction in costs by moving from customs agents to a software solution.

“The support we receive is outstanding, unlike with customs brokers who often leave you to figure things out on your own. We know there’s always someone to contact if we encounter issues we can’t resolve independently. Beyond day-to-day support, we also benefit from quarterly reviews where C4T conducts a thorough analysis of the previous period and develops an action plan for the future. We truly feel well-supported by all the teams involved,” said Chris Darby, Group Logistics General Manager at Moguntia.

Innovation and efficiency are crucial as Moguntia continues to expand by launching new production sites, establishing warehouses, and acquiring additional brands. To maintain agile, compliant, and well-coordinated customs operations across borders, Moguntia considers its positive experience with CAS as a strong foundation for a successful collaboration aimed at further automating its customs processes.